Like many retailers, Chico’s FAS faced challenges with employee theft and shoplifting. Of their 1,250 locations, 50 high-shrink stores were installed with CCTV equipment that did an adequate job of identifying suspicious activity, but the LP team struggled with their legacy platform: they were unable to access archived video quickly or easily, and gathering evidence to build cases for security investigations was tedious and cumbersome. In order to better combat shrink, Chico’s needed a solution that would help them speed up investigations, investigate potential employee theft and conduct store audits.
